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FREQUENTLY ASKED QUESTIONS
Patient FAQs
Mobile Dermatology is the concept of offering comprehensive on-site dermatology services in various types of communities including private residences. The majority of the services offered in a traditional setting can be performed on-site, limiting the need for transportation and having to wait in a doctor's office. Mobile Dermatology allows the patient to be in the comfort and convenience of their environment.
We accept Medicare and all major health insurance plans, subject to plan co-pays, deductibles and exclusions. Your co-pay / coinsurance / or deductible is due prior to your visit. For more information about your specific plan coverage, please contact your insurance provider.
There are a few different ways to make payments at this time.
• Best and easiest way is to Pay online by clicking here: DermRight.com/Stripe
(http://DermRight.com/Stripe)
Other options:
• Call us directly at (888) 662-3376 anyone you speak with can take a payment over the phone via debit/credit card.
• You can make a payment directly through our patient portal called OnPatient. OnPatient is available on a browser at www.OnPatient.com/login (http://www.OnPatient.com/login)
• You can also download the OnPatient Mobile App (https://apps.apple.com/us/app/drchrono-onpatient-portal/id577198251)from the AppStore . (if you do not have access to the patient portal, please contact us).
• You can send us a check made payable to DermRight Mobile Dermatology and mail it to: 13771 N Fountain Hills Blvd, 114-103 Fountain Hills, AZ 85268
• Additionally, we can send you a copy of your statement along with a paylink via text message or email! Just let us know what you prefer!
Only if the patient's insurance is an HMO/managed care plan and a referral is required, the referral must be obtained prior to their visit with DermRight. Please coordinate with the patient's Primary Care Provider. Traditional Medicare and PPO plans do not need a referral.
Referrals can either be emailed to Referrals@DermRIght.com (mailto:Referrals@DermRIght.com)or faxed to (786) 453-0383. Both methods are HIPAA Secure.
At DermRight Mobile Dermatology, we prioritize convenience and comfort by allowing new patients to complete their paperwork online at their own pace. This means you can fill out all required forms from the comfort of your home, reducing stress and saving time on the day of your appointment. Simply click on the button located below to access the new patient paperwork, complete it at your leisure, and submit it securely before your mobile dermatology visit. This streamlined process supports our goal of delivering expert dermatological care directly to you, especially benefiting patients with limited mobility or those who prefer a familiar environment.
Alternatively, if you are not able to fill out the paperwork online, just give us a call and one of our DreamTeam staff members can obtain the required information verbally over the phone. Please allow about 10-15 minutes for us to gather the necessary information during the call.
Additionally, you can easily send us a text with times you are available for a call so the intake can be done when it is most convenient for you.
The only qualification for DermRight Providers to treat you in your home is that it has to be medically necessary. Most dermatology issues being addressed would qualify as medically necessary. If the concern is considered cosmetic, then it would not be covered by insurance. Please confirm with your insurance prior to your visit or contact our office to assist you. If your insurance covers specialist visits, then DermRight's visit would be covered at that rate.
We do not have a medical doctor on staff. DermRight Providers are highly skilled and trained in dermatology and work within the scope of practice that their license allows. Our Providers have relationships with Dermatologists and world-renowned subject matter experts which allows them to collaborate and consult as needed. When necessary, patients are referred to an in-office Dermatologist or other Specialist for a second opinion or treatment.
More than half a century of research definitively demonstrates that nurse practitioners (NPs) provide high-quality primary, acute and specialty health care services across the life span and in diverse settings, including NP-owned practices. NPs have graduate-level education, with master’s or doctoral degrees, and possess the knowledge and clinical competency to provide health care beyond their initial registered nurse preparation. As clinicians that blend clinical expertise in diagnosing and treating acute and chronic health conditions with an added emphasis on disease prevention, health management and patient education, NPs bring a comprehensive perspective to health care.
Since the NP role was established in 1965, research has consistently demonstrated the excellent outcomes and high quality of care provided by NPs. The body of literature supports the position that NPs provide care that is safe, effective, patient centered, efficient, equitable and evidence based.
Furthermore, NP care is comparable in quality to that of their physician colleagues, demonstrated by numerous studies that conclude no statistically significant difference across outcome measures. Research has found that patients under the care of NPs have fewer unnecessary hospital readmissions, fewer potentially preventable hospitalizations, higher patient satisfaction and fewer unnecessary emergency room visits than patients under the care of physicians.
The preceding information summarizes several empirical, peer-reviewed articles supporting the quality of NP practice and is presented in two sections: 1) original research and 2) systematic reviews and meta-analyses. These references are listed as an annotated bibliography. Please refer to the following link for the full article (AANP, 2020).(https://www.aanp.org/advocacy/advocacy-resource/position-statements/quality-of-nurse-practitioner-practice)
We see patients across Maricopa County and the surrounding greater Phoenix area. However, if you are outside of our service area, we may be able to assist in other ways such as providing TeleDermatology.
No, we do not charge any trip fees for our services.
DermRight provides a cost estimate when a self‑pay appointment is booked. Appointment length and procedures are estimates and may change after the physical exam and treatment plan. Because each patient’s needs are unique, we allocate the time necessary to provide appropriate care. If the provider recommends a treatment plan different from the original estimate, it will be reviewed with the patient or medical power of attorney, and consent must be obtained before any services are performed. For any questions or further clarification, please feel free to reach out. Your well-being is our utmost priority.
We partner with local lab companies to provide lab services. Should you need labs to be drawn, a phlebotomist can come to your house when it's convenient for you or an order for bloodwork can be sent to a lab close to you.
You can either call the office, send us a text message, or send a request through the patient portal. Many times, the pharmacy will send an electronic refill request directly.
Currently, we do not offer late evening or weekend appointments. Our office hours are from 8:00 AM to 5:00 PM, Monday through Friday with our appointments scheduled Monday - Thursday.
At DermRight Mobile Dermatology, we strive to bridge the gap to accessible dermatologic care for all patients. A vast majority of dermatological concerns can be addressed effectively during our house calls. However, certain treatments and procedures may require specialized equipment or a controlled clinical environment. These limitations are in place to prioritize patient safety, uphold medical standards, and ensure the best possible outcome for all our patients. If you require a service that falls outside the scope of our house calls offering, our dedicated care team will be more than happy to guide you in scheduling an appointment in-office.
At DermRight, we welcome and encourage family members, friends, power of attorneys, or any other support persons to be present during the home visit. We recognize that having familiar and trusted individuals nearby can provide reassurance and emotional support, which contributes to a more comfortable and positive experience for the patient. Our goal is to deliver expert dermatology care directly to you while ensuring the environment remains familiar and supportive, especially for those with decreased mobility or heightened anxiety.
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